Zero help – Ericdress Fashion Clothes Shop Review

I never write reviews, but as a person who relies a lot on reviews when it comes to using an app specially to spend money on purchases, I think that people need to know this so that if they dare using this app they at least know what they should expect. I bought a dress from this app but it was the wrong size. When I tried to get info on how to return it or exchange it I couldn’t find any help whatsoever. The return option on the app only says page not found, then I tried all the other options on the “help” section and they all said the same, I tried the “live message” option but when I pressed submit message it said it failed and tried again, which I did like other 20 times but they all said the same.. then I tried to email them using the email they said to use for any questions or inquiries and it’s not a real email address. VERY DISAPPOINTING. Will not use this ever again. ***Follow up response*** My order # is 2655674, sub-order # 3231890. All I really need is to exchange the size Large I got for an XL. Thank you.
Review by disappointed costumer 12345 on Ericdress Fashion Clothes Shop.