Current version is a mess – BlaBlaCar: Carpooling and Bus Review

The current version of this app is a total mess. I used this back in January, and that trip isn’t showing in my history. Also, the search feature is way too narrow, requiring one to select a specific time for departure. If there are no trips at that particular time, then it tells you that there are no trips available, without showing other options for the same day. When I search in either the app of website, it tells me that there are no trips. However, I have received multiple emails (as many as 12, maybe more) telling me that there are now available trips. When I tap it to book, it opens first the app, and then my browser. When I click “book ride”, it tells me that it is not possible for me to book on the UK version of the website (I’m not even British; I had to select that to get the app in English. Because of this, I am unable to verify my passport ID, as it is not UK issued. This has ALWAYS been a design flaw of BlaBlaCar, ever since I first checked it out, several years ago), and that I most go to whichever language version the driver uses (one driver was Polish, another Russian). The problem is that I DON’T SPEAK EITHER POLISH OR RUSSIAN, AND GOING TO THEIR VERSION OF THE WEBSITE IS EXCLUSIVELY IN THESE LANGUAGES! Seriously, this used to be a great app, a great experience, and is still a great idea. However, whatever has happened since last I used this (January 2018) is a mess, and has resulted in an unusable waste. Seriously, was there recently a personnel shift in their offices or something? Oh, and to top it off, their customer service is virtually nonexistent.
Review by cocamojoe82 on BlaBlaCar: Carpooling and Bus.