Unable to open game – My City - Entertainment Tycoon Review

I have not been able to get into the game since before Holiday. I noticed that an ad video appear while loading game and then video stops and it sits on splash screen. Has anyone else experienced this problem ? I have contacted support but still have not received an explanation on why this happened. I made a few in game purchases to advance myself so I don’t want to uninstall and install game. I’m afraid I will lose my standing. I have to say that others must have had this problem? We recently had an update on this game and I am wondering if there is a glitch with loading the game after the video ad.
Review by Mpier64 on My City - Entertainment Tycoon.