DO NOT DELETE then try to reload it. – Ease Applications Messaging Review

A friend of mine is in the hospital and sent me a link to EASE. I downloaded it first thing in the morning and kept waiting for update following her surgery that morning. I received no alerts or updates. I thought perhaps I had not selected the right options, although I don’t remember being offered any when I first signed in. So, I thought if I delete the app and reinstall it I could check for any options on how to receive messages. BIG mistake! When I tried to log in the second time I downloaded it, it told me that name and password were already in use and would not let me use the app. It was then that I looked at the help menu and saw, in small print, that you should not delete it. The “do not delete“ warning should be in large print in the very beginning of the set up, not in the help menu which people do not always look at. Also, every other app I’ve had has allowed me to log in again after I delete and reinstall it. If you use the same login phone number and password it doesn’t make sense that you wouldn’t be able to get back in. I consider that a design flaw.
Review by Manasota on Ease Applications Messaging.