Good Service but customer support could be better – YuppTV - Live TV & Movies Review

Usually no complaints on yupptv. It works well and good. But they could do better in customer support area. Below are couple of instances highlighting above feedback. 1) I had to contact customer support to understand how the recent app update on sony blueray player disturbed fast forward/rewind functions. Customer support elaborated to use navigations in place regular fast forward buttons. It took about couple weeks and couple of customer support calls to understand this and no version history has any mention on this. There should have been at least version history reference and/or an email to impacting customers while app is being revised/fixed. 2) Few months back we used to have Maa Tv part of our subscription. Looks like due to some cost/benefit concers Yupptv didn’t wanted to telecast MaaTv instead replaced MaaTv with Gemini channels eventually. This is one situation (and a big chane) where there was no clue or whatsoever (neither support calls got connected) and it usually took few months to understand reason by some fellow customers who could luckily got to catch up customer support teams. An email while the change was occurring giving valid reasons could have made some difference in this experience.
Review by ChasingUser on YuppTV - Live TV & Movies.