Doesn’t have proper customer handling – BookMyShow | Movies & Events Review

I used the service to book 3 tickets for a movie show Sui Dhaga and on the way my phone battery died and there was no way to retrieve the tickets. Even theatre management didn’t have a way to trace our booking were asking to call customer service for help finally after 45 mins, manager try to intervene and use first and last letters of email with which he said he would allow. After all this we had to walk away as almost half of the movie was over and there was no proper handling of the situation. We tried to reach customer service to our dismay there was a long queue of calls to wait hence I wrote to them about the incident hoping that they would resolve but there hasn’t been any response Even though this is a convenient way of booking - but now that they have grown this big there should be a way to handle simple situation like ours.
Review by ShakerDixit on BookMyShow | Movies & Events.