Lacking – My Cloud Home Review

Let me start by saying that this app does a few things right. It has Touch ID as a feature that can be enabled, it shows recently added files which is nice to be able to check, and it has options to restart the my cloud home. It also seems to function with no major flaws and has the ability to add folders and move files. While those fronts are covered, the interface for viewing videos is quite lacking. Rather than just use Apple’s standard iOS video interface, WD elected to include their own video playback interface. And let me say, it is pretty bad! All you get is a slider to go through videos. You cannot skim, because it does not pull up the video until you stop moving the slider, and there are no 15 second skip forward or backward buttons. WD attempted to provide an option to lessen the video quality for better playback, but I am still not very sure that that really helps much. I wish WD had just used the standard Apple interface, or, allowed us the choice of which one to use. When creating folders or moving items the app can also be a bit sluggish. It would be nice if it operated more smoothly and responsively. Beyond these app issues, there is also a major and glaring issue that WD has not addressed with these devices: they offer no 2-step verification for the My Cloud home account. So, if someone steals your account password, there is no additional layer to protect sensitive data from being stolen. You would think that this would be one of the first things to have 2-step verification considering the likelihood that customers will put all kinds of sensitive data on these drives. I am astounded that this is not yet a feature! I hope that WD will listen to my feedback and make some changes in the near future! They can certainly do better with this app and the My Cloud Home features!
Review by thebulder on My Cloud Home.