Do Not Buy From this Company!!! – 1stDibs: Shop Antique & Modern Review

I would use caution in dealing with this company! In March I ordered Chanel earrings. When I finally received them almost 2 weeks later, they were clearly not as represented. Scratches and tarnish on the metal. I immediately sent photos and video, and it was agreed that they were not as represented. I was told that the return would be arranged, because as a buyer with 1st dibs, you are not permitted to communicate with the seller directly. I received several communications apologizing for the delay of the return. In the meantime I disputed charge on my credit card. Months later ( May) I received a return shipping label. I responded immediately that I was out of the country for several weeks and would return the earring when I returned. In the meantime, the dispute period expired and without my knowledge my cc re-charged without my knowledge because the seller claimed item not returned. When I returned home, I immediately sent the damaged earrings back. It is August, I have not been refunded the $1225.00 I paid for the earrings. I have spent hours of frustration in conversations with 1st dibs, PayPal, and my cc company as they all blame each other. My last conversation with 1st dibs , I was assured (as I have been many times in the past) that they were working on the issue and I would hear back within a week. That was the first week in August. I still have not received my refund. No earrings , no cash. Please do not purchase from 1st dibs !!
Review by goodbye $ on 1stDibs: Shop Antique & Modern.