HORRIBLE EXPERIENCE DO NOT USE – Hamperapp Laundry On-Demand Review

I STARTED TO USE THEIR SERVICES ONCE A WEEK. THEIR SYSTEM SEEMED ALREADY PRETTY WEIRD TO ME BUT IT WAS KINDA CHEAP FOR HOW MANY CLOTHES THEY WERE TAKING IN SO I WANTED TO TRY IT ON. Worst desicion!!!! I GAVE 2 BAGS FULL OF DIRTY CLOTHES TO THEM AND WHEN RETURN, ME AND MY HUSBAND STARTED TO REALISE WE WERE MISSING CLOTHES FROM THOSE BAGS WE SENT OUT WITH THEM. SO WHEN WE REALISED WHAT WAS WHAT WE WERE MISSING I CALLED THE COMPANY AND EXPLAINED WHAT EXACTLY NEVER CAME BACK TO US FROM THOSE BAGS. THE RESPONSE OF THE MANAGER WAS THAT THEY DID NOT LOSE ANYTHING AND THE BAGS WEIGHT THE SAME THEY WEIGHT WHEN THEY WERE PICKED UP. WHICH IS ABSURD AS I PUTTED DIRTY AND WET CLOTHES INSIDE THE 2 BAGS ALL TOGETHER AND THEY WERE RETURN CLEAN AND FOLDED IN PLASTIC BAGS INSIDE THE BAGS SO ITS IMPOSSIBLE IT IS THE SAME WEIGHT. THEY HAVE NO CLUE OF THE QUANTITY OF GARMENTS OR CLOTHING ITEMS YOU ARE GIVING THEM, WHICH MAKES THEIR SYSTEM UNRELIABLE. ABOVE THAT THEY HAVE NO SERVICE RECOVERY IF ANYTHING HAPPENS TO YOUR CLOTHES, AND GIVE NO SOLUTIONS AT ALL. I GOT SO FRUSTRATED NOT ONLY CAUSE THE MISSING CLOTHES BUT THE SHADY RESPONSE THEY OFFERED ME TOWARDS THE OPPORTUNITY I HAD WITH THEM. VERY DODGY COMPANY, I DO NOT RECOMMEND IT AT ALL. MANAGER TOLD ME HE WILL INVESTIGATE AND CALL ME BACK IN 2 DAYS. AFTER 2 WEEKS STILL WAITING FOR THAT CALL. VERY VERY SKETCHY. KNOW THE TOTAL WORTH OF ALL THOSE MISSING CLOTHES WERE LIKE 1000$.
Review by paulavigaray on Hamperapp Laundry On-Demand.