Horrible App update, lost 5+ years of notes! – BluLines Review

I have been a longtime user of this app and praised its security features! As of recently, I never had to update my phone or the app for that matter since I'm using an iPhone 6 there's no urgency for me. However, when the instance I finally did decide to update things and launched the app, everything was lost! All my notes for those 5+ years, gone. I noticed other users experiencing the same thing and hoped to wait it out for a new patch thereafter and even decided to email their customer service from their designated website. No patch, and no response from that email. I had teetered on the idea from just erasing my phone completely and backing up from 3 months ago just to see if I can my notes back, but after much research it would be fruitless. I'm honestly disappointed in how things turned up in this and it doesn't seem they are in the same urgency to realize how their users benefited from their app for a long time just to lose it all from an update. Kinda lost a lot of points in my book. I hope things can be rectified from this and that they are working on correcting this issue. Fingers crossed.
Review by Dippalupscious on BluLines.