Lacks Basic Information – BookBuddy: My Library Manager Review

When upgrading from BookBuddy to BookBuddy Pro there is little to no guidance on how to integrate the basic and upgraded versions of this app. I spent many hours over the past few days scanning ISBN numbers and manually inputting book data into the basic version. I expected that the upgrade would be seamless, incorporating the previously cataloged books into the Pro version with its larger capacity. Not so. I have tried syncing the data, tried importing, tried to contact the developer — no phone number—tried You Tube, searching for a how-to video, all to no avail. The books I catalogued are still sitting in the basic version, and when I click on “upgrade” it instructs me to buy the Pro version for $4.99, which I already did! I even phoned Apple’s support line, and they insisted on remotely accessing my laptop, even though the app was only on my iPad. That felt invasive and violating, and unnecessary. In the end, they offered no help, just the suggestion to contact the app developer. Square one. Kimico Ltd. needs to do a better job of creating a user friendly app and providing adequate support. Some of the books I listed in the basic version also are not showing up in the overall list, although when I tried to relist them, a message appeared saying the books were already included, although they could not be seen in the master list. At this point, I am considering alternative book cataloguing apps.
Review by FireWrite on BookBuddy: My Library Manager.