Customer service is nonexistent – Rocket Money - Bills & Budgets Review

I have messaged customer service twice, in order to get instructions on how to cancel the service that will be billed to my checking account each month. No reply. No email. Nothing. From the sounds of other reviews it will be months before I hear from them if it all. The only thing I can find is how to delete the app and that will not stop the money from coming out of my bank. I am not deleting the app until I cancel. And if I have not heard from them before the next billing cycle I will have to go through my bank in order to stop payment on this crap. I would also take care if you are using this app to lower bills, they might get you a lower rate by cutting out services that you’d rather keep. Less data, Any international calling on your cell phone plan, Insurance on your thousand dollar phone, the number channels on your cable, downgrade your internet, these are all things you can cancel on your own, you don’t need their help.
Review by Alice Mar on Rocket Money - Bills & Budgets.