Bad support/help – Hay Day Review

I have played this game for several years, it is addictive! I loved the game, played w family/friends, but with their new super cell ID they must be having glitches. They kicked my co-leader out of her level 76 farm, demanding a super cell ID to get back in. She never set one up, doesn’t want one. However, now it won’t let her set one up. So she’s lost her entire game and after a week of me on the game support trying to be a go between, we are back to them telling me that once she logs back into her game they can help her. She can’t log in at all, not even to a level 1 farm, but they don’t seem to accept that. They don’t apparently have any sort of escalation teams who can take unique situations and work to resolve without reading off screens the same tired advice they keep giving. I’m to a level 97, almost 98 but intend to delete my game. Knowing that you can back up your game faithfully, play for years, and still lose it with no help from their tech support tells me I don’t want to stay attached to this game. But it is a lot of fun! I had no complaints until I realized how bad their game help was. So play at your own risk!
Review by Am0730 on Hay Day.