Bad support, lack of customization – Home Fitness for Weight Loss Review

I started off loving this app. I paid for the subscription fee, hoping it would open up more customization options. It let me customize my trouble zone and the days I planned to work out, but that was it. I went through the first 60 day challenge, thinking it would unlock either a more difficult challenge or let me plan my own workouts from their bank of options, but instead it started me from the beginning. I went from 20 minute workouts back down to 5 minutes. This did not flow with my fitness goals at all. I emailed the support team to see if I was missing something, and to give my feedback if what I was seeing was correct. It took 33 days to receive a response. Over a month. And in that response they told me what I already knew. I could not plan my workouts. I could repeat the same workout as many times in a day as I wanted. I could skip ahead and do future workouts. That isn’t the point. I paid a subscription for a fitness app that would help me grow and in order to actually benefit from it, I have to work around the built in options. That is so not intuitive. Still looking for a solid fitness app.
Review by Lady Nym on Home Fitness for Weight Loss.