Very poor IT people – Delta Dental Mobile Review

I have opened more than one incident report and they keep closing them without fixing the issue. I am an IT major and these people do a very poor job. I have requested that the people doing the app call me and they have yet to call me. They responded with one of the closing of my incident that one of my daughters has the same birthday as another and with each closure they respond saying that I need to contact delta dental to find out the correct name and birthday of my dependent. I guess they are unaware that most sets of multiple have the same date of birth and I am fully aware of what I named them and how I spelled their names and yes I know that delta dental has the correct spelling. If I could give negative starts I would.
Review by cheated by game on Delta Dental Mobile.