Very disappointing – Teladoc Health - Telehealth Review

I thought this was going to be great tool to have for medical care. It took a long time to set it up with someone on the phone, so I decided to upload my profile through the app. That didn’t take as long. Once I finished setting up my profile I needed to have a video chat for my daughter. I waited 2 hours to only receive a call asking if I could switch my apt to a phone call. At this point I just wanted to talk to a doctor. So I agreed. The lady ran a “test” call to make sure the phone call would come through and it did. Great I’m thinking, I will finally be able to talk to someone. I waited for another hour and as I’m waiting I’m getting notices that doctors are reviewing my profile. I’m getting no phone calls no notifications that someone is trying to contact me. I check the app and then I check my email. Sure enough I get an email saying my apt has been cancelled. That a doctor had tried to contact me 3 times. Now that I’ve been waiting for almost 3 hours I am really annoyed and upset for waisting so much time. I call again and talked to someone to figure out what happened. Why I didn’t receive a phone call. He said it showed that there was an attempt by a doctor to contact me. I let him know we did a test call and that came through. I checked my phone to make sure i didn’t miss any call and the last call that showed was from the “test” call. So ultimately this is not a great option for getting medical attention. I had high hopes that this would be easy, but save your time and energy and call your physician office instead!
Review by blazeshell on Teladoc Health - Telehealth.