Help and will rate 5 start again. – Soul Hunters - Assassin's AGE Review

The 7 day login bonus wouldn’t let me collect my last day rewards. I have the iPhone 6 s plus. I hit the collect button the on the 6th but the game never gave me my reward. I woke up this morning wondering where my reward was. I play the game everyday for the last year. Can I at least get my free hero’s skin? Hero id is 262370 and server is 332 Titanium Alloy. Please help so I can enjoy the game again.
Review by shortymoreen on Soul Hunters - Assassin's AGE.