Warning double charges & horrible customer support – DI.FM - Electronic Music Radio Review

I purchased the premium subscription on my iPhone, and I installed the app on my iPad. Then, when the initial month was over I saw two charges for my premium subscription. One for the initial month and trail and the other purchase was the premium service in-app charge (total was ~USD $16). A purchase on top of another purchase. Ugh! Contacted DI.FM’s support (Pablo, Olivera) for two weeks but they never followed through about anything. They just went silent on me. I would ping them with screenshots they requested but silence always. A status update or a yeah we charge that way would have been nice, but nope never happened. Be warned they might double charge you! I canceled both subscriptions because of their horrible support! BTW, their support emails did not go in my spam folder. There review reply is just an attempt to redirect the issue back to me. Take responsibility for your support failure and make adjustments to your process.
Review by ReddenStudio on DI.FM - Electronic Music Radio.