Really disappointing – Atom - Movie Tickets & Times Review

Horrible product and customer service! I purchased Prime early access to Hotel Transylvania 3 to surprise my 5 year old son. I just got an email from Atom tickets saying that my ticket had been changed to Deadpool 2, not even a movie I can watch with my son! I immediately called the customer service department to see what was going on. Their response was either cancel the tickets or call the movie theater. The agent told me they had ZERO control of what happens with the tickets and the change came directly from the theater, which I find completely unbelievable. When I asked to speak to a supervisor the agent lied and said there was no one there I could speak to. So I said, “you’re working alone with no one in charge of you?” The agent then changed her story and said they were in a meeting and would call me in half an hour. It has now been 2 hours and no one has called back. I actually called back and now I’ve been on hold for 30 minutes. I am completely disappointed in Amazon for collaborating with such an unorganized and inefficient company.
Review by jesserizms on Atom - Movie Tickets & Times.