Useless – Anthem BC Anywhere Review

This app is useless. You can’t access any important information- plan/policy, amount of deductible used, claims, benefits, coverage, etc... To me you should not have an app if you can’t provide minimal information. It has been like this for years with no improvements. Not even with a one star rating. Oh and when you call for customer support when you can’t find what you need on the app, the people answering the phone can’t help because they can’t access your account because they can only access national accounts, but yet that is the phone number that comes up when you google anthem customer service. They told me I need info off my card, but I can’t get my card because it’s in the app that doesn’t open. Awesome customer service- not! Don’t waste your time.
Review by Sappysam2 on Anthem BC Anywhere.