Bait and switch audio tour – Trip Scout - My Travel Planner Review

UPDATE Jun 14th: Thank you to Tripscout for your response. I appreciate hearing you are working on making it easier to communicate. For point #1: I wish I could upload screenshots to show that even today I still see listed at your web page for the Krakow tour that an audio tour is a benefit so I am keeping my rating the same. For point #2: it is great to be reminded that my credit card is safe. ORIGINAL REVIEW I am looking for an audio tour of Krakow and found TripScout lists one at their website in their web page for Krakow. I was directed to download the app, and was excited see positive reviews. But after downloading the app, then paying for the Krakow tour, the app says there is no audio guide for Krakow. There is no contact info anywhere to directly reach TripScout, so I am left to ask here: why do you list an audio guide, take my money, then tell me there is no such guide? It now worry that I have been scammed and will have to monitor my credit card transactions. I did not want to write this, but I see no other way to 1) try and reach TripScout; and 2) warn others. I will update my review if I hear back from them. In the meantime I am out $$, and still in need of an audio guide.
Review by NicknameAttempt#5 on Trip Scout - My Travel Planner.