Very disappointed, still not ready for prime time – Xactimate Review

Very disappointed with this app, had such high hopes for it, I’ve used it years ago and it was still essentially a beta version but this is not stable enough to rely on. I do 4 scopes a day sometimes more and in areas where my internet is not always so good, so I need to save the photos and sketch locally in the app until I am able to come back get on my WiFi connection and upload them. I use this in conjunction with xactimate online, and I just had it log me out of the online version when I log into mobile, but this issue was or is that whenever I then try to log into the mobile app, it crashes won’t start, I rebooted and it crashed again, I’m using an iPhone X that has a better processor than like 95% of all laptops, no hardware issue. I went to the eservice center, the only solution is to uninstall and reinstall the app, all those photos and sketch, gone will have to go rescope them. And when I do rescope them I will now use good old graph paper and a camera because this app is just not reliable enough. I just ordered a 10.5” iPad Pro for over $1k with accessories that I will now be returning because this app crashing just one time like that and losing all the data, makes it worthless to me because I have to rescope. Developers...take note I was so excited because I thought all the bugs had been worked out of the app, but they haven’t. What I don’t understand and let me preface this first, I don’t like symbility and think the desktop v. of XM8 is far superior, but how is it that symbility has had a functional good working app for several years now that integrates well with the desktop but Xactware, with all their resources, can’t make this mobile app work right. Extremely disappointing, cannot emphasize that enough. It’s back to graph paper and a pencil...c’est la vie.
Review by Will Laz on Xactimate.