Horrible app and even worst company – Nadex Exchange – Spreads Review

If you’ve ever Had dealings with Robin Hood you will understand what I mean in my review. I was going to compare need access to Robinhood, but I just would not be fair to Robin Hood. As horrible as Robin Hood is, need ask just takes it to a new level. They been sitting on my money for about a week now. First they needed to verify my bank accounts. Which I did send them the necessary documents. The next day they decided they needed to verify my debit card. Which I sent them the necessary documents and that was verified. Now I’m trying to place a trade but the system continues to tell me that my information needs to be verified. When I called the customer service the same route individual that answers every time you told me that the complaint department would be in touch with me in 1 to 2 days. I am going on my fourth day now and have not been able to talk to these people on the phone, as I am told that they do not take phone calls they only work via email. But the problem is they won’t reply to my emails. I have attempted to withdraw my money which I am unable to pay ironically enough if I wanted to deposit more money into my account, I am able to do that. I don’t understand how if they are so concerned with verifying my account information, they would allow me to deposit more money, but not allow me to withdraw even though it’s coming out of the same account. Shame on me for wanting to give this service to trying. I just need to stick with my TD Ameritrade account.
Review by Stumpeel on Nadex Exchange – Spreads.