Unable to Access App – Planet Fitness Workouts Review

I’m a member at one of their newer facilities and for 3 weeks been unable to establish an account on the app. Even after scanning my barcode and entering my info then when I go to verify my information it tells me unable to locate my account. I’ve gone to the counter and their response was the app is down, well I’ve tried for 3 weeks and emailed Planet Fitness support and their response is nope can’t find you in our system. It’s funny cause you find my debit card to charge the monthly payment just fine. So unfortunately I give this 1 star for I can’t use the features and no help from customer support.
Review by mzfancypantz2 on Planet Fitness Workouts.