Buggy, poor customer service – Spin — Electric Scooters Review

A) The app inconsistently unlocks bikes, that portion of the app is quite buggy. B) They have decided as a company to offer poor customer service. They have elected to go all digital in their customer service and they are doing a very poor job of it. As an example, reporting a damaged bicycle is outrageously difficult. As is requesting a refund for a trip gone wrong. There is no option to merely send the company an email, you must find the form closest to your need and fill it out in order to communicate with them at all. C) They require you to keep a balance of credits to use their service. I don’t accept this business practice and will avoid using spin bike or any other bike share requiring this in the future. D) Their bikes seem to consistently be in bad repair. I suspect this is in part due to the difficulty of requesting a bike be repaired.
Review by Suprisedandpleased on Spin — Electric Scooters.