Wow, did you ask your customers? Terrible execution – San Diego Union Tribune Review

Did the UT team test drive this with their loyal subscribers, did you understand the customer use cases of how they consume your daily paper? For those who travel for work, the best thing was to load the paper before heading out of home. Then I could read the UT without the need for a connection. Please fix this or should we ask for a refund to our long standing subscription.
Review by westcoastz on San Diego Union Tribune.