Don’t waste your time – Hilton Honors: Book Hotels Review

I am a Hilton honors member, and love Hilton Hotels, but sadly, this app is a waste of time, because if you check in and reserve a specific room (as the app asks you to do) there’s a good chance you will get to the hotel and find you aren’t checked in and you cant get the room you were promised. In that sense the app is very misleading. Also the personnel at the hotel honestly don’t seem to care about the fact that you reserved using the app. They will tell you that they are not connected to the app in any way. Then when you call Hilton to report that the app did not guarantee your room or check in, they also seem to be disconnected from the app and aren’t able to do anything for you. So the best thing you can do is just ignore the app altogether and check in the old-fashioned way if you book at Hilton, or use the app for another hotel chain that actually is invested in their mobile application software.
Review by J. Warner on Hilton Honors: Book Hotels.