They want receipt copies!! – OpenTable Review

We are regulars at a local restaurant (1-2 times a week) and we always made reservations through the OpenTable app to avoid waiting in line. Sometimes they get too busy or have new host staff and apparently forget to check us in, so OT sends an email a few days later to ask if you attended your reservation. In the past, they’d check with the restaurant but when this recently happened to us, Khadejah asked for a scanned copy of our receipt. I explained that, for security reasons, I don’t feel comfortable sending copies of my credit card receipts (not to mention we shred anything with CC info) but I offered the names of staff we spoke to that evening with whom she could verify, and that we ALWAYS sit at table 10. Nope, she insisted on a receipt to give us credit for the visit. Why the change? Why demand personal financial information in a time when ID theft and credit card theft are rampant? I can tell you who saw me, who spoke to me, where I sat, heck- even what I wore, but that’s not sufficient? Unless there’s a change in this policy, we will likely begin using one of the many other reservation services available.
Review by Sam Ovila on OpenTable.