Can’t view vids – Ring - Always Home Review

Worked good for awhile then I stopped getting alerts. When into settings and changed to “permanent” notification banner and that seems to have solved it but when I click on any historical vids of motion or rings it just blinks to show that I pressed the button but nothing happens. Worked for the first couple of weeks. Just simply tapped and viola I could watch the motion. My father and my wife can view their vids but no explanation to why mine stopped working. This would be bad functionality even if this was an appliance like a blender or a tv but this is a security system. Unacceptable.
Review by Braddock_MIA on Ring - Always Home.