Great content but frustrating to interact with... – iDisciple Review

I really appreciate the follow up on the offer for the free code after my first contact with customer service. So your stuff is really trying to do a good job. But the best customer service person can’t fix faulty product all by themselves. Instructions were complicated when I clicked the link so I ended up accidentally buying a full priced membership through iTunes, I couldn’t use the code they gave me. ? I love what they represent but the workflow is really complicated not intuitive and somebody is really missing the mark with the users experience. They need a dedicated UI/UX person to work it out. The plans also require you to subscribe to each one individually and then try to figure out how to watch or read or listen to each. You can do it after a little time but I can’t imagine new users figuring it out quickly. Most likely they will get frustrated and just use a free app that contains almost all the same content. Why wouldn’t they all automatically just be on once you pay for them? Lots of dead ends in the user click through experience... lots of Ad pushing to their store rather than giving me the content I just paid for easily. I’ll keep my pay subscription for a month (because the ministries are good) and see how it pans out.
Review by Troijano on iDisciple.