BA systems are messed up – British Airways Review

BA software(s) to handle/manage reservations are super messy! Our reservation was changed automatically without notifying us. Infant seating with baby cot selection was changed without notifying us. Yet the customer reps argue that it never happened and we did that deliberately! Hot hot hot mess!! NEVER flying with this airline again and will warn all my friends/family not to select this airline when there are AMAZING middle eastern airlines like Emirates, Etihad, and Qatar.
Review by Sndpaev on British Airways.