Stole my Ethereum, Please Don’t Use! – Ethereum Wallet - Freewallet Review

It's a long story... I sent 2 Ethereum to a lottery website based on a Smart Contract and it sent back some of my Ethereum, the problem was that the lottery site sent the Ethereum to the same exact address that I used to send the Ethereum initially to it (wallet shared service address). I thought that was fine since this is a wallet, it would use the same address to send and receive Ethereum, but I was WRONG!! The address you send from is owned by these app developers and it holds everyone's Ethereum, it’s called a “Shared Service Address”. This company could resolve this issue quite easily by sending my Ethereum to my personal address, but they won't. So now I'm out 2 Ethereum (Around $600). I will consider this Ethereum stolen unless they can resolve this issue. I will update this review when/if that ever happens. Update in response to app developer: My user id: 81e3e010 Internal support never helped me... I hope you can return the lost Eth, thanks! 9/28/17 Hash #1: 0x61cd953b66a18731b2b9e806fc8d98d7eee23f102d6f74420083a602e9772ece Transfer 0.133281896917075079 Ether to 0x7ed1e469fcb3ee19c0366d829e291451be638e59 Hash #2: 0x37f89dc38ebf2703604e8dc3d9de3c79e754f428f9e7e81590bf53fd4f42cb00 Transfer 0.539203652296337817 Ether to 0x7ed1e469fcb3ee19c0366d829e291451be638e59 Hash #3: 0x24eececa46cef081fa6dff1052d3cf83f47cef07698626e42b588edc1150eea2 Transfer 0.528743595704848 Ether to 0x7ed1e469fcb3ee19c0366d829e291451be638e59 Update 11/10/17: After many, many emails back and forth, they can’t help me. They keep confusing my case with some “token issues” that they are having. Also they can’t give back Ethereum to the real owner because and I quote from freewallet team, “Please wait when we are able to launch the technical possibility for refund.” There are a lot of wallets out there. I recommend you use one where you have a unique sending/receiving address. This wallet has one or two main address that everyone shares together. I’m sure I will be waiting many months, possibly years If I ever get my Ethereum back :-( Update 12/17/17: These app developers still have my Ethereum Update 12/19/17: Response to app developers: These are only Eth, no special tokens...Well I hope to one day see the funds, all I can do is wait :/ Update 12/23/17: Still shows 0 Eth in my wallet Update 12/25/17: I checked the app, my balance still says “0 Eth”
Review by AndrewApple800 on Ethereum Wallet - Freewallet.