Wrong shoes – Eastbay - Shop Sneakers & Gear Review

I recently ordered a pair of Curry Basketball shoes for my son and Eastbay incorrectly sent me a size 12 youth instead of size 12 adult men’s. I followed the instructions listed in he box and nervously waited for a call or an update in my App for the exchange. Not hearing back, I called customer service and the young man assured me I’d have the exchange by Christmas and he was notating my request in my account. Today I was sent an email saying my account had been credited for a full refund. I called customer service and was basically told I filled out the paperwork wrong and would needed to reorder the shoes. Talk about how not to communicate with a customer - Not so much a happy customer ?
Review by #DashnerArmy on Eastbay - Shop Sneakers & Gear.