Suggestions for improvement – NFL SUNDAY TICKET Review

This service is a great idea, and I am your target customer, willing to pay, but having tried the one week trial I will not be continuing the service with payment for the following reasons. 1) There is no option to hide the scores. With me now being in a different time zone, I will not be watching live every week. Having to click on the game UI that displays the final score spoils the outcome for me and makes watching a 30 minute shortcut pointless. I would be better off watching ESPN sport center for free since they show a game recap before the final score, even though I would rather watch a replay or shortcut. 2) Shortcuts are not available until the day after the game. For $55-$70/month, it seems like I shouldn’t have to wait. By the time I get home from work on Monday and have time to watch, I will probably already know what happened. 3) There is no game replay. Shortcuts are cool, but for this monthly cost I would expect to get a full replay. 4) I have to pay for the full package. I can’t just pay for access to my hometown team’s games. Like I said, I am your ideal target. I moved across country, want to watch my hometown Titans, and am willing to pay, but I do not want a full DirecTV installation, contract, and package of all the other channels that I do not watch. Instead, I will listen to radio broadcasts and hope that this service is better by next season. I suggest that you check out the NHL service. It is way, WAY better. I paid $110 for streaming access to all 82 games of my hometown team unless they are already being broadcast in my new local market (even then, replays are available after the local broadcast is over). They allow me to hide scores so that games aren’t spoiled if I watch later. I can start from the beginning of the game even if I am only starting a few minutes after the puck drops. After the game is over, I have my choice of highlights, quick replay (like short cuts), full replay, and even different camera angles. And did I mention it is cheaper? To be clear, I would pay more for all of my Titans’ games than I do for the NHL app. I don’t need every NFL game, just my team. Sadly, I won’t because of the experience that is delivered in this app. I know the NFL is a more popular product than NHL, so you may not think you have to try as hard with your services, but for customers like me, it isn’t good enough for the premium cost. I hope my feedback helps. I am optimistic for the future of this service!
Review by lucky gander on NFL SUNDAY TICKET.