Bad, bad, bad – Poker Heat: Texas Holdem Poker Review

I was rocking along with this game, enjoying it quite a bit. I actually spent $450 on chips. I had achieved Elite status, level 41 or so, had over $42 million in chips, had 62MM in bonus points (leading the second place player by 5x) well on my way to the next status and collecting a heck of a bonus when they crashed me. I attempted to link to my FB account and something went wrong and the connection was lost. When I tried to get back into the game, BAM! I was busted back to Amateur status, my chips were gone, and I was out of the running. I contacted their support people about the issue, asking that they restore all of my previous settings. They took 24 hours to respond and' asking me for the info I had supplied in the original support ticket. I again supplied the info. 24 hours later, they responded, saying they couldn't restore my status. What a crock. It's all DB driven and they could have restored me just by checking where I was before they hosed me. They asked for proof of my purchases which I supplied at 10 am on 2017-11-22. As of 3:10 pm on 2017-11-22, they have not responded. I'm certain I won't hear anything until after Thanksgiving because they are stonewalling me. No way to run a business. Truly a huge disappointment, if not an outright scam. Fun to play, but if you need support, it isn't going to happen.
Review by Izmo SSS on Poker Heat: Texas Holdem Poker.