Locked out of pic lock 3 - HELP – Pic Lock 4 Ultimate Secure Review

Developers, I have written multiple times, as it appears many people have. I have paid for both pl3 and 4. Pl3 NEED to be updated ASAP. Me and it appears many others, cannot access our files. We paid for a service and can’t use it. So I’m at risk for losing valuable info. please please please update pic lock 3. As it stands I am very unhappy with the services, lack of response and the promise that this app should protect my info, which is now lost, until you update. I would be happy to update this review, if you update the app. Please!!!?
Review by Not the mamma on Pic Lock 4 Ultimate Secure.