Horrible Customer Service – Tradesy Review

I’ve been selling on other online platforms for quite a hike, but decided to give Tradesy a try. I listed several items, and then got my first sale. Yay! My item was a new with tags boutique item that was already almost sold out in my other shops. After I sent the item to the buyer, I ended up receiving notice that the item was being returned due to damage on the item. More specifically, they stated that the Heels on the bottom of the shoes were coming off..? Um ok?? What? No. Not even possible. So, as I’m waiting for the item to be sent back to me, I emailed Tradesy asking questions as to WHY this was happening on an item that was in pristine condition. Nothing. Crickets. No response... I sent another email, and still have yet to hear back. This was over 2 weeks ago, and there is no reason that this company only protects the buyers. What about the sellers??? It seems that they will offer a return on any item for any reason, which is not fair to the seller. We shouldn’t be expected to take returns because of someone having buyers’ remorse. That shouldn’t be our problem. This whole app seems like such a waste. What is the point of being a seller on there if sellers are not even protected? Too much work goes into packaging and shipping and uploading photos, etc. Sellers get no respect on this platform.......
Review by Nicole_____ on Tradesy.