Lost chips – Backgammon PlayGem ­Multiplayer Live Backgammon HD Review

I bought a new iPad, and when I went to play all my chips and my level was gone. I started out again at level 1 and the entry amount of chips they give you. I have sent messages twice asking where did my chips and the level I was at go. I now have ads popping up after each game where I never had them before. Not to happy! Why is there never been any respond?
Review by Katjo10 on Backgammon PlayGem ­Multiplayer Live Backgammon HD.