Good, but some issues – PEAR - Personal Fitness Coach Review

I've had problems getting the playlist I've chosen to play correctly. Sometimes the playlist will play, other times it will play "All Songs". The first time I tried the app I couldn't get any music to play at all. Sometimes the workout shown on my calendar will be different than the one in "Today's Workout". When I try to purchase a training plan, the app tells me my purchase has been successful, but the training plan never loads. I contacted customer service ( you have to leave your number and they will get back to you). Left my number on 6/15/2017 @ 8:45 am MST. Let's see how long before I hear back. I'm planning on using this app with a Bluetooth enabled HRM. Hopefully I won't have any issues. More to come on that. UPDATE (6/20/2017) Customer support replied to my email the same day. They seemed a little annoyed that I had brought up my issues in my review before they had a chance to resolve them. I don't see what difference that makes. I would have talked about the technical issues regardless of when I wrote the review. It wasn't an exceptional customer service experience, but not horrible and the issue got resolved. I haven't had any problems with playlists or music while using the app. I figured out the issue with "Today's Workout". It was user error. I bought a Polar H7 HRM. Paired it with my 6S. The app had no problem connecting with the HRM and I have used it with the app with no issues. Overall I'm pretty happy with the app. I'm using it to follow a particular training plan to get ready for a single event. I like the fact that my training plan includes coaching on things like running form. The coach even throws in a joke now and again. I have not sampled any of the many workouts available to download, but it seems like there are a wide variety. I upped my rating from 3 stars to 4.
Review by wyguyjim on PEAR - Personal Fitness Coach.