Good idea, bad execution – Simplanum - Calendar and Notes Review

I originally downloaded this app as a requirement for school which worked great. The interface is crowded and difficult to at first, but after a while it is easier to use. However, I attempted to upload my family calendar which is ok Google Calendar. The import gave me a 403 error message so I located the customer service button that allows you to chat online with an employee. It took about 3 minutes for a response. I had asked a question and in return I got "Hello!". This was the only punctuation used in our entire conversation. I asked the question again and was asked for a screenshot of the error, I think. It wasn't very clear from the sentence fragment and misspelled words. After about 20 minutes of me giving suggestions, trying them, and failing, the employee said that the issue would probably be fixed in the next update but they weren't sure. I asked when that would be, and was given no response. Awful customer service experience.
Review by Reviewer1013 on Simplanum - Calendar and Notes.