Don't be fooled. – Prey Find My Phone & Security Review

Unfortunately, I had a lot of faith and trust in what Prey advertised and bought a plan to protect up to 10 devices. I had been paying them every month for nearly 2 years when the time I needed it most it didn't work for me. If you go on your computer and sign in and check what the status is on your registered devices and it will give you a date and time when it last checked in on your device(s) and unless you just opened the app recently it more than likely will not show a date and time that is recent. I had gone to New York for work and I had 2 laptops 2 iPads my iPhone 6S all of which had Prey installed on them. I used all of my devices everyday. While getting out of a cab my phone fell out of my pocket and into the back of the cab and the cab driver took off too quickly for me to catch it. I went back to where I was staying and went to the Prey website on my laptop and signed in. When I went to look at my Devices I was shocked to see that the last time Prey had connected with my devices had been 2 weeks earlier when I was still in California even though all my devices were connected to the internet everyday and were used everyday. Not one device's location out of 5 had been updated in over 2 weeks. My lost phone wasn't registering at all. It kept saying it's location was in California. So I began tracking with Find my IPhone. Unfortunately someone took my when they got out of the cab. I knew what building they were in. I could the general area where it was in the building. If I had the feature that Prey advertises about being able to take pictures I might have been able to identify the person by by asking the doorman and handing the info over to the police to get my iphone back. Instead I had to pay a deductible to get a new phone. The Prey team wasn't exactly helpful and after pointing out their platform simply did not work, since it continued not to update my devices locations unless I purposely signed on to their website. One customer service person said I might want to find another company since Prey doesn't seem to work for me after I had been sending screenshots of Prey updating every few days as opposed to minutes or hours even and only because I signed in. There was not much attempt at helping me or trying to make up for their product not working when I really needed it to. Instead I was getting emails from their billing customer service person saying they needed a new form of payment after I had my bank not make anymore payments to them and denied their next monthly payment. So I wrote him a letter explaining what had gone down and having discovered their platform was faulty and they were advertising and selling something they weren't able to follow through with. The next correspondence from him was asking me for my monthly payment again. Not responding to anything I had written in the letter to him. Lol. They had every opportunity to try and make a bad situation for a paying customer who had been with them for a while and lost something valuable who had counted on their product to work like they said it would. I wish I could recommend them but after my experience both on a technological level and a customer service level I can't. They failed badly in both regards. So if you do choose to use them I would Pray that Prey works and that they fixed the major flaws in their platform and you never have to deal with customer service.
Review by Shortonnyc on Prey Find My Phone & Security.