Help me out – Goibibo: Hotel, Flight & Train Review

Hi I am Niral patel. My mobile number is 9979978514 PNR: JCYZFG I booked ticket from Ahmedabad to Goa for the date of 20th February 2017 through goibibo. When I riched to the checkin counter mr Bhargav denied my entry and refused to issue boarding pass and keep arguing that checking time is over but at the same time counter is opened and it available for the checking to the flight. He wested nearly 15 minutes and he keep laying that flight ready for takeoff but the interesting thing is he allowed two more passengers standing behind me. It was nearly 11:00pm at that time. He told me to contact to tickets counter to proceed further. I went their no one is available to attend me then I called to goibibo customer care executive, I explain all my situation to mr Sivam. He helped me at late night and he tried to convince airport authorities on of behalf of me. He spoke with Mr rahul (on duty manager). He conforms that he will arrange my tickets in next flight that is very great support I got from goibibo. Then I waited for 4 hours for my tickets at indigo desk. After that try to call airport authority but no one responsible person their to help me out. I got great support from goibibo but and the end of the day I didn't get any solution to my problem. I choose goibibo for my bookings because I know you got better customer support than indigo provides. I am helpless now and hopping that your management will looking to this issue and try to give justice to my problem. Looking forward to your earliest reply. Thanks.
Review by Niral & krupen on Goibibo: Hotel, Flight & Train.