Great concept, customer support not interested in feedback – CloudPets Gold Review

Got this toy, and app, for my child so that he could get messages from family since we live out of town. It was easy to set up and use, though the paid app is pretty much necessary if you have the main account due to all the bugs, which was not mentioned in any of the literature. Anyhow, there are several fixes that I think would increase the use of the app, which include, at the top, PUSH NOTIFICATIONS. I also noticed that pictures could be assigned to contacts once they are invited, but they only show up on the users' end, not the child's. By this, what I mean is that, because my child is unable to read, if the pictures also came through to the receiver's end, he could have the opportunity to send messages to the person he wants based on their pictures/faces. I have sent inquiries regarding these suggestions as well as other questions I had pertaining to the the app, and not only did it take over a month (and several messages) to get s response, but once I did get a response, I was told that "they have been made aware of some of the issues with the app (such as being able to select push notifications but not receiving them) and while they understand those concerns, they have no plans to make any changes to the app in the future." Great customer service I guess.
Review by DishLCLM on CloudPets Gold.