Purchases Do Not Restore! – Farm Animals and Animal Sounds Review

I purchased the additional puzzle packs on my iPad. We recently purchased my daughter an iPad but when I attempt to click "Restore" in the app to unlock our purchases they do not unlock! We shouldn't have to puchase the packs twice. Tried to contact on website but the support doens't work either!
Review by zulhijj on Farm Animals and Animal Sounds.