Is there any customer support? – 9 Letters - Find the Hidden Words Puzzle Game Review

Fun game, but unfortunately we ran into a snag and sent a message but haven't heard back. It seems as though one answer is not being accepted and it doesn't make sense as there is no other answer. Help, via a response to our message, would be much appreciated!!
Review by Ledroses10 on 9 Letters - Find the Hidden Words Puzzle Game.