Major major problems – Backgammon Ace – Multiplayer Board Game & Dice Review

This app used to be good actually, used to be super fun but recent changes have made it the worst kind of bad. It used to set up where you bought some in-game credit, then played against other people for those credits, wagering fixed amounts. It worked. That and the rating system they use made the games meaningful, better players were rewarded by not having to spend more money to play, weaker players having to pay to get more chips, which made the creators some money which is necessary for an app to exist. But then they decided to change their app to a subscription service. Now, you can play only 6 games a day, or pay like $10-$20 a month to play unlimited. The effect this has had on the game is dramatically negative. For one, now not only do you have to pay a fixed amount each month, if you run out of in game money, they expect you to pay for more credits on top of the subscription you're already paying for. In addition, most people are just playing their six games per day, so when faced with a double, they almost never decline because why would you, you can only play 6 games a day, might as well make the most of it. And that makes the games unrealistic and takes away from the fun. Also, the amount of players on using the app have dramatically decreased making the time to queue for a game take much longer. The effects of going to subscription have completely ruined the app. But that isn't the worst part of the recent update. Not by far. The worst part is whatever adjustments they've made to their connection. If you disconnect for any reason, you lose the current game you're playing, and if the cube has been doubled, your opponent will receive credit for a backgammon, regardless of the status of the game. So you will have someone crushed, but lose service for just a split second, the game will result in a loss, take massive amounts of in game credit that you paid for, and then immediately reconnect. Which wouldn't be that bad for people with strong connections. Except that this last update, you'll disconnect constantly for no reason. There's a major problem with the software because this app is the only one I lose connection to, and it happens constantly. AND to top all of this off, when you contact their customer service, it's obvious they hardly speak English by their email responses, and is always the same, something along the lines of sorry about your connection issues, we are constantly trying to improve our software, but we don't reimburse people back in game credits because we can't verify that they didn't disconnect on purpose'. Disconnect on purpose? Doesn't even make sense. I strongly advise anyone browsing the App Store for a backgammon to select an app other than this one.
Review by MatthewNicholas on Backgammon Ace – Multiplayer Board Game & Dice.