Bad Policy – Great Clips Online Check-in Review

In the past this app has worked great, but had the ridiculous experience of having the app quote me a 40 minute wait but be told by the staff once i got there that the app only holds your spot for 30 minutes, even if the wait time is longer than 30 minutes. Who's the genius coming up with these business practices?
Review by Bfbfbfbfbfbfbf on Great Clips Online Check-in.