Bad product, bad company, scam – Kinsa Smart Stick Review

Bought a Kinsa thermometer from their offical Kinsa website. It turned out to be a defective item. The thermometer couldn't pass the calibration test. App didn't want to recognize the device at all. Contacted their customer service. The guy tried to have me work through all troubleshooting steps that I could already possibly have done and failed. The last email he sent telling me he's going to send a replacement and get the defective one back so his engineer will take a look at it. He wanted my confirmed address and I replied him right away on that day. Been trying to get a hold of the guy for the past 5 days and no response. Total crappy customer service, bad item. Total scams, you've been warned. Very upset that I lost my money to these guys. Shocking!
Review by Ms Yuki on Kinsa Smart Stick.