Can't even start – CogniFit - Brain Training Review

This looked like a very interesting app. But there's a problem - I can't even sign up to start using it! I entered all of my info and then there's no option to start. Is this the first cognitive test - to figure out how to use the app? The chat help was no help at all. She just told me to contact Customer Service. I thought she was Customer Service!
Review by Not Exiled on CogniFit - Brain Training.