Balance goes low or to Zero when jackpots are hit – Keno 4 Multi Card Review

On May 29, 2015 I sent the following email asking for help from Robert Suh: "Robert, My 93 year old mother loves your 4 Card Keno. She has been playing it since we gave her an I-Pad last Christmas. Even using Casino settings she reached over $2 million while playing a penny per credit. She switched to $1 then $5 and finally $25 per credit. She has been betting 10 credits per card or 40 per game. At this $1,000 wager level she reached over $209,000,000.00 Then she hit 8 out of 9 and was expecting to see her total add $15,000,000 to get her to $224,000,000.00 Instead, the game reset her total to 1 cent. Needless to say, she was devastated. She called me asking if there is anyway to restore her lost fortune or unlock the game since, with only 1 cent, Mother cannot play your 4 Card Keno anymore. Can you recommend anything that would handle this?" End of email. Unfortunately, Robert Suh never replied to my request for help. Mother, unable to play Keno 4 Multi Card with a 1 cent balance, spent $30 to purchase a bucket of credits from Robert. She started with 1 cent per credit bets and eventually worked her way up to $21 million. Today, betting $5 per credit, she hit an 8 out of 9 but instead of winning 60,000 credits or $300,000, Keno 4 Multi Card rewarded her by emptying her balance to ZERO. The problem is: people are paying real cash for the credits that are being improperly taken from them. Based on the reviews, this "crash" has happened over and over without a response from Robert Suh. Robert Suh should respond to the many requests for help to fix the problem and find a way to reinstate players whose balances have been taken from them. I have screen photos that show the bets and balances going to zero on what should have been a jackpot. If Robert Suh still will not fix these expensive and irritating problems then I hope Apple will consider removing any applications created by Robert Suh that demonstrate these convenient errors.
Review by DBcallsoutSuh on Keno 4 Multi Card.